FAQ

Ordering and Shipping

Yes, we offer free shipping on orders over a certain amount. Please check our website or promotional offers for current free shipping thresholds.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Products and Quality

Yes, we are committed to cruelty-free practices, and many of our products are certified cruelty-free. Look for cruelty-free labels on our product listings for more information.

Yes, we stand behind the quality of our products. Some items may come with manufacturer warranties, and our customer service team is available to assist with any warranty-related inquiries.

Returns and Exchanges

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances.
Yes, we accept returns and exchanges for items purchased as gifts. Please ensure the item is in its original condition and packaging, and provide proof of purchase or a gift receipt.

Account and Support

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order’s delivery status.
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout and include a personalized message for the recipient.
Currently, our products are only available for purchase online through our website. We do not have physical retail locations at this time.
Yes, you can sign up for product alerts or notifications to be notified about new product launches, promotions, and special offers. Simply subscribe to our newsletter or follow us on social media for updates.

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Have Any Questions?

Want To Know More?