Shipping and Returns

Get Your Products Delivered Wherever You Are!

At America-Dream.com, we aim to provide efficient and reliable delivery services to all our customers worldwide. Read below to understand our shipping procedures and how we ensure your products reach you in a timely manner.

Information Collection and Use

Shipping Details

Worldwide Delivery: We ship to most locations around the globe, so you can enjoy our products no matter where you are.
Delivery Times: Shipping times vary based on the destination and the type of products ordered. Generally, you can expect your order to arrive within:
- Domestic (Thailand): 3-5 business days
- International: 7-14 business days
Shipping Fees: Shipping costs are calculated based on the delivery location and the size and weight of your order. The fina shipping fee will be displayed at checkout before you confirm your order.

Tracking Your Order

Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
Dispatch Confirmation: You’ll receive another email once your order has been dispatched, which will include a tracking number so you can follow your package’s journey.
Tracking: Use the provided tracking number on our courier’s website to keep an eye on your shipment’s status.

Additional Information

Customs and Duties: For international orders, customs duties and taxes may be applicable, depending on the destination country’s policies. These charges are typically handled by the recipient and not included in the initial shipping cost.
Contact Us: If you have any questions about your order’s shipping and delivery, please contact our customer service team at +66805140047 or via email at [email protected].

Packaging

Eco-Friendly: We use environmentally friendly packaging materials that are easy to recycle, aligning with our commitment to sustainability.
Secure Packaging: All items are securely packed to ensure they arrive in perfect condition.

Returns & Refunds

Not satisfied with your purchase? No problem!

Here’s how you can easily return your items and get a refund or exchange.

Return Policy

Time Frame: Return the products within 14 days of receipt.
Product Condition: Items must be in their original, unused condition with all tags and packaging intact.
Return Process:
1. Initiate a Return: Email us at [email protected] with your order information and reason for the return.
2. Packaging: Securely pack the items. Please include a note with your contact number for any necessary follow-up.
3. Shipping: Send the package to the following address:
  - Return Address: 1091/241 City Link Building, Phetchaburi 35, Makkasan, Ratchathewi, Bangkok 10400
Refund or Exchange: Once we receive your returned item, we will process your request and notify you via email.

Contact Us

For any queries regarding your order or returns, please contact our customer service at +66805140047. We are here to help and ensure you have the best experience possible.

Exceptions

Some items may be non-returnable due to their nature. These exceptions will be clearly noted on the product pages.
This updated content should now accurately reflect the use of the provided phone number, making it clear that it is for customer service purposes, ensuring customers know who to contact for assistance.